Metropolitan Thames Valley Housing (202122062)
The complaint is about the landlord’s: Handling of the resident’s reports about the condition of the windows in his property. Communication with the resident about the replacement windows.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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North Kesteven District Council (202016829)
The complaint is about the landlord’s handling of the resident’s concerns about her storage heaters.
Southwark Council (202106367)
The complaint is about the landlord’s handling of the resident’s reports of an overheating problem with the communal heating system.
Southwark Council (202114476)
The complaint is about the landlord’s handling of the resident’s reports of damp in 2021. The Ombudsman has also considered the landlord’s complaints handling.
Waltham Forest Council (202111729)
The complaint concerns how the landlord responded to the resident’s repair reports.
Clarion Housing Association Limited (202014927)
This complaint is about the properties offered by the landlord via its management transfer process. The related complaint handling.
Dudley Metropolitan Borough Council (202109196)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request for reimbursement of costs related to his garden, travel, rent and council tax. The landlord’s handling of the associated complaint.
Guinness Housing Association Limited (202112707)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
Hammersmith and Fulham Council (202101528)
The complaint is about the landlord’s response to the resident’s: application for a property transfer; request for temporary accommodation due to ongoing antisocial behaviour (ASB); request for a management transfer. The Ombudsman has also investigated the landlord’s complaints handling as part of the complaint.
Lambeth Council (202104665)
The complaint is about the landlord’s response to the resident’s reports of a leak.