Town and Country Housing (202123546)
The complaint is about the landlord’s response to the resident’s request for replacement windows, which the resident reported failed to block out noise.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Westminster City Council (202110420)
The complaint is about the landlord’s response to the resident’s reports of a fault with the heating system in her property, resulting in her being over charged.
Clarion Housing Association Limited (202122853)
The complaint is about the landlord’s handling of repairs to the resident’s kitchen sink and cabinet.
Gentoo Group Limited (202122356)
The complaint is about the landlord’s response to the resident’s reports about issues with the gable end of their home.
Harlow District Council (202122759)
The complaint is about the landlord’s response to the resident’s report of blocked drainage at her property.
Notting Hill Genesis (202119278)
The complaint is about: The landlord’s response to a roof leak at the resident’s property, including its handling of the repairs and request for compensation. The landlord’s response to the resident’s request for reimbursement for a private plumbing bill from 2019. The action taken by the landlord to recover rent arrears. The landlord’s complaints handling.
One Housing Group Limited (202123143)
The complaint is about the landlord's handling of a leak coming from the roof of the building into the resident’s property.
Sandwell Metropolitan Borough Council (202118314)
The complaint is about: The landlord’s response to the resident’s concerns about the length of time he was without heating and hot water at the start of his tenancy and the level of compensation offered. The landlord’s handling of the associated complaint and its record keeping.
Thames Valley Housing Association Limited (202112333)
The complaint concerns how the landlord responded to the resident’s reports of noise transference due to noisy plumbing in the building.
Thrive Homes Limited (202122651)
The complaint is about the landlord’s response to the resident’s reports that a bank of land in front of her property was not being maintained regularly by the landlord.