Metropolitan Thames Valley Housing (202009220)
The complaint is about: The landlord’s handling of repairs to the resident’s property following a leak from the property above. The landlord’s complaints handling.
Decisions
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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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Paragon Asra Housing Limited (202014224)
The complaint is about the landlord’s response to: the resident’s reports of ASB from February 2020 to April 2021. the resident’s reports of antisocial behaviour (ASB) between October 2017 and February 2020. the resident’s wish to be compensated for a loss of earnings and stress caused by the ASB. The Ombudsman has also assessed the landlord’s complaint handling and record keeping.
The Havebury Housing Partnership (202108828)
The complaint is about the landlord’s: Response to concerns raised about the condition of the property at mutual exchange. Handling of repairs raised by the resident on moving into the property, her request for a decant and the level of compensation offered.
The Havebury Housing Partnership (202121189)
The complaint is about the landlord's handling of outstanding repairs to windows in the resident’s property.
Wandle Housing Association Limited (202001065)
The complaint is about: The landlord’s response to the resident’s reports of repairs to the heating system from January 2021. The landlord’s response to the resident’s reports of repairs to the heating system from 2017. The landlord’s complaint handling.
Westminster City Council (202105601)
The resident’s complaint is about the landlord's handling of a gas safety check and asbestos. The landlord's complaint handling will also be considered.
Clarion Housing Association Limited (202101301)
The complaint is about the landlords handling of water ingress from the resident’s roof. the subsequent complaint about the roof repair.
Hammersmith and Fulham Council (202103713)
The complaint is about the positioning of fencing between the resident’s property and a neighbour.
Karbon Homes Limited (202126682)
The residents complained about the landlord’s: offer of compensation in relation to its handling of a repair to the fence. response to their concerns about the conduct of a staff member.
Paragon Asra Housing Limited (202012224)
The complaint is about the landlord’s handling of repairs to fix low hot water pressure at the resident’s property.