Clarion Housing Association Limited (202003710)
The complaint is about: The landlord’s response to the resident’s daughter’s enquiries about service charges between 2012 and 2019; and The landlord’s complaints handling
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Eastlight Community Homes (202000056)
The complaint is about the landlord’s response to the resident’s concerns about the deterioration of the garden at the property.
Folkestone & Hythe District Council (201914464)
The complaint is about the landlord’s handling of the installation of sound proofing in the resident’s building.
Home Group Limited (201714878)
The resident complains about: How the landlord handled the sale of a shared ownership lease, including the time taken and communication in relation to the sale of the property and information given to prospective buyers about the valuation. The relevance of improvements that had been made to the property in terms of the valuation and/or the allocation of the proceeds of the sale. How the landlord handled the complaint.
London & Quadrant Housing Trust (202004540)
This complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data in relation to a GP letter. The landlord’s response to the resident’s concerns regarding a verbal warning she received from the Police about an ASB incident in August 2019 involving her neighbour. The landlord’s handling of an ASB report made in August 2019 against the resident by her neighbour.
Metropolitan Housing Trust Limited (202000359)
The complaint is about delay to the landlord installing new windows at the property.
Metropolitan Housing Trust Limited (202002495)
The Resident complained about: the landlord’s response to their request for planned maintenance works to the guttering, following a leak which affected their property.
Notting Hill Genesis (202000089)
The complaint is about the landlord’s response to: The resident’s reports of decant works not being resolved when she returned to her property. The resident’s claim for £4000 for emotional distress, the inconvenience and the implications of the mould on her health. The resident’s concerns about an unknown person gaining access to her property whilst she was decanted and her safety when she returned to the property. The resident’s request to be transferred to another property. The resident’s reports of her sofa being ‘‘very dirty’’ when it was returned from storage. This complaint is also about the landlord’s complaint handling.
Nottingham City Homes (202000592)
This complaint is about the landlord’s response to the resident’s reports about: Leaks at the property; Her insurance claim for damaged possessions; Complaints handling.
Bristol City Council (202000545)
The complaint is about the landlord’s handling of the resident’s reports of a sub-standard kitchen replacement.