Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Thirteen Housing Group Limited (202004485)

The complaint is regarding: The landlord’s handling of the resident’s reports of a leak in his property. The landlord’s response to the resident’s claim for the cost of new carpets following the water leak.

Yorkshire Housing Limited (202011216)

The complaint is about: the landlord’s response to a faulty door mechanism in the main entrance and the resident’s fire safety concerns. information provided to the resident around the uncapping of gas and electricity. antisocial behaviour (ASB). the resident not being provided with decoration vouchers. parking and ASB issues affecting the resident’s neighbours. the landlord’s complaint handling.

Camden Council (202011960)

This complaint is about  the landlord’s response to the resident’s concerns about: Delays to damp works to the lower ground access area and the rear garden wall to the resident’s property. The safety of the electrical supply equipment in the lower ground access area. This complaint is also about the landlord’s complaint handling.

Havering Council (202015681)

The complaint is about the landlord’s response to the resident’s request for the replacement of window vents.

Settle Group (202101656)

The complaint is about the landlord’s handling of reports of damp and mould at the property.

Anchor Hanover Group (202012089)

The complaint is about the landlord’s response to the resident’s dispute about the allegation that he had been rude and aggressive towards staff.

Citizen Housing (202005284)

The complaint is about: The landlord’s handling of the resident's reports of various repairs at the property, including to the floorboards, toilet, and to prevent pest access. The effect of outstanding repairs on the resident’s family’s health.