Southwark Council (201913492)
The complaints are about: landlord staff capping the gas meter at the property during a gas safety check. the landlord’s response to the above matter.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Stockport Homes Limited (202002678)
The complaint is about the landlord’s response to: The resident’s request for reimbursement of costs for property improvements at his previous property. The resident’s reports about external works to the property. The resident’s reports about staff conduct.
Thirteen Housing Group Limited (201910486)
The complaint is about the landlord’s handling of the resident’s application to move property; associated formal complaint.
Anchor Hanover Group (201913687)
The complaint is about the landlord’s handling of the applicant’s application for a property.
East Devon District Council (201912937)
REPORT COMPLAINT 201912937 East Devon District Council 7 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is […]
Kingston upon Thames Council (202000332)
The complaint is about: The landlord’s decision to appoint her current single point of contact (SPOC) and the poor service she has received from him. The landlord’s handling of works to the resident’s kitchen cupboard to widen a hole to allow a smart meter to be installed. The landlord’s complaints handling.
Lambeth Council (202004208)
REPORT COMPLAINT 202004208 Lambeth Council 7 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
London & Quadrant Housing Trust (202000557)
The complaint refers to: The Resident’s concerns in relation to the level of her service charge. The Landlord’s explanation of the Resident’s service charge. The Landlord’s complaint handling of this matter.
London Borough of Hackney (202001866)
The complaint is about the landlord’s response to a report of vandalism of the resident’s vehicle and her subsequent request for a garage.
Midland Heart Limited (201913078)
The complaint is about the landlord’s handling of reports of a lack of hot water.