We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The resident has complained about: The landlord’s handling of repairs to her property, in particular repairs to the intercom / buzzer, a leak through the skylight window, a faulty shower, and the heating system. The landlord’s Covid-19 ‘No Visitor’ policy which prevented access to her support bubble. The conduct of the landlord’s staff.
The complaint is regarding: The condition of the property when it was let. The landlord’s response to the resident’s reports of a collapsed ceiling. The landlord’s handling of repairs at the property. The resident’s management transfer.
The complaint is about the landlord’s response to a request for compensation in respect of its handling of repair reports.
The complaint is about the landlord's: Handling of the resident’s reports of no heating or hot water in the property between 1 January 2021 and 14 January 2021. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of fumes entering his property.
The complaint is about the landlord’s: Complaints handling. Response to the resident’s reports of leaks at the property and damage to belongings.
The complaint is about: The landlord’s response to the resident’s request for a fire safety check of her doors in her property and her concerns that the doors in her property were not fire-rated. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of flooding in the property.
The complaint is about the landlord’s response to the resident’s reports about: Allegations made about him that led to the discharge of duty to provide temporary accommodation to him; Anti-social behaviour.
The complaint is about the landlord’s fire safety communication and its response to the resident’s request to reimburse costs for an unsuccessful re-mortgage.