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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s: response to the resident’s request for reimbursement of the cost of replacing a lock to his front door. response to repairs required to a communal fire door. handling of the associated complaint.
The complaint is about the landlord’s response to: The resident’s request for it to repair her garden paving slabs. The resident’s report of her sound insulation being inadequate.
The complaint concerns the landlord’s handling of the resident’s reports of a water leak into his property.
The Complaint is about the landlord’s response to residents’ reports about: The drainage at the property and standing water in the garden. Works to the kitchen floor and doors and the fitting of radiators at the property. The contractor attending the property without prior notification and breaching health and safety standards. The landlord’s complaint handling. Works performed to the light fittings, bathroom window and doors at the property Death of the resident’s pet, pain and suffering and lost earnings.
The level of compensation offered to the resident in relation to the landlord’s handling of a heating repair and a leak at their property.
This complaint is about the landlord’s handling of the resident’s requests to: keep a pet at the property in 2016, and to rent a garage in 2018.
REPORT COMPLAINT 202006581 Hackney Council 31 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
This complaint is about: The landlord’s response to the resident’s complaint about noise from taps and creaking floorboards in her neighbours flat prior to June 2016. The landlord’s response to the resident’s reports in September 2020 of issues arising with her neighbour regarding the maintenance and sharing of the front garden. The landlord’s response to the resident’s reports in October 2020 of noise nuisance from her neighbour’s property, including banging from a tap and her neighbour banging on his floor. The landlord’s handling of the resident’s report of Anti-social behaviour (ASB) by her neighbour between 5 November 2019 and 29 July 2020. The landlord’s actions following reports of a water supply issue in her neighbour’s property on 26 November 2019.
The complaint concerns: The landlord’s handling of the resident’s request for re-housing from the local authority. The landlord’s handling of multiple repairs to the resident’s property in 2016 to 2018. The landlord’s handling of multiple repairs to the resident’s property in 2019 to 2020. The landlord’s handling of the resident’s request for re-housing from it. The landlord’s complaint handling.
The complaint is about the landlord’s: handling of the resident’s report that its operatives attended the property without prior notice; handling of the resident’s report that its operatives attended without appropriate personal protective equipment (PPE) and did not maintain social distancing and; removal of waste items left outside the resident’s flat.