Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

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16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Notting Hill Genesis (201806908)

REPORT COMPLAINT 201806908 Notting Hill Genesis 22 December 2020 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing […]

One Housing Group Limited (202004761)

The complaint concerns whether or not the resident is liable to pay a rent increase.

Ongo Homes Limited (202004563)

The complaint concerns the landlord’s responses to the resident’s reports of leaks from the building’s roof.

Salix Homes Limited (202008367)

The complaint concerns the landlord’s handling of repairs at the resident’s property

Sandwell Metropolitan Borough Council (201912989)

The complaint concerns the landlord’s responses to the resident’s enquiries about the refurbishment of his building.

Southern Housing Group Limited (201912882)

REPORT COMPLAINT 201912882 Southern Housing Group 23 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

St Albans City and District Council (201913967)

The complaint is about the landlord’s response to the resident’s reports about: leaks and remedial works banding noise transference complaints handling and communication

The Riverside Group Limited (202001988)

The complaint concerns whether or not the resident is liable to pay for communal heating for their property

Vivid Housing Limited (201915956)

The complaint refers to:

Westminster City Council (201815568)

The complaint is about the landlord’s response to the resident’s reports about the cost and efficiency of the heating system within the property.