Somerset West and Taunton Council (201909201)
The complaint was about the landlord's response to the resident's:
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sovereign Housing Association Limited (202001875)
The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB).
Greenwich Council (201909305)
The complaint is about the landlord’s handling of the resident’s report of a defective window. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Hounslow Council (202008895)
The resident has complained about: The landlord's handling of her reports of leaks in the bathroom and the kitchen of the property, and the level of compensation offered to her. The landlord’s complaints handling.
Nottingham City Homes (202010127)
The complaint concerns the landlord’s handing of the resident’s rehousing application.
One Housing Group Limited (202000109)
The complaint is about: the increase of the service charge year-on-year; the resident’s ability to acquire an additional portioned percentage of his shared ownership property; the landlord’s response to the resident’s reports regarding the accuracy of the service charges; the landlord’s response to the resident’s request to sight the supporting evidence for the service charges; the landlord’s response to the resident’s reports it miscalculated his monthly direct debit payments; the landlord’s complaints handling.
Orbit Housing Association Limited (201914078)
The complaint is about:
Tower Hamlets Community Housing (202001334)
The complaint is about the landlord's handling of the resident’s request for an emergency repair to the communal front door lock. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Wandle Housing Association Limited (201911095)
The landlord’s response to the resident’s reports of anti-social behaviour. The landlord’s complaint handling.
Clarion Housing Association Limited (202004595)
REPORT COMPLAINT 202004595 Clarion Housing Association Limited 14 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]