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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Jewish Community Housing Association Limited (202010619)

The complaint is about the landlord’s response to the resident about: The concerns about fire safety and the removal of fire extinguishers. The completion of a person-centred fire risk assessment. The request for a copy of a fire risk assessment. The deep cleans and the provision of hand sanitiser units at the block after the start of the Covid-19 pandemic. The guestroom cleanliness. The breakdown of lifts. The flooding into a communal area, the condition of a communal ceiling and the communal dial. The welfare checks and repairs contacts. The offer to transfer to another property and the related void works. The behaviour of staff and a tenant and the emergency contact arrangements. The reports about noise from a flat. The disrepair to a boundary wall. The sounding of a smoke alarm. The electric cupboard doors being left open. The Ombudsman has also considered the landlord’s complaints handling.

Lambeth Council (202012280)

This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; a warning letter it sent to the resident; the related complaint.

Places for People Group Limited (202127848)

The complaint is about: The landlord’s handling of the resident’s reports of leaks in her property The landlord’s response to her reports of damage to her burglar alarm

Southern Housing Group Limited (202114639)

The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) noise nuisance from her neighbour; response to the resident’s reports of noise caused by the building vibrating; complaint handling.