We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s dissatisfaction with: the water rate charges; and the availability of parking and the restrictions preventing her from obtaining a permit. The Ombudsman has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s response to the resident’s request for closing vents to be fitted to a double door in the living room of their property.
The complaint is about the landlord’s calculation of rent under the social rent reduction.
The complaint concerns the landlord’s handling of the resident’s reports of damp and mould at the property.
The complaint concerns the level of compensation offered by the landlord, in response to the resident’s reports of an odour from nearby communal bins.
The complaint concerns the amount of compensation offered by the landlord following a leak to the property and in particular, the amount of compensation paid for:
The complaint is about the landlord’s handling of a complaint made against him about anti-social behaviour (ASB). The complaint is also about the landlord’s complaint handling.
The complaints are about:
The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB) by a neighbour.
The complaint is about the landlord’s: handling of damage to the bathroom door; decision not to install/replace bedroom doors in the property.