Clarion Housing Association Limited (202017590)
The resident complained about the landlord’s response to their reports about:
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The resident complained about the landlord’s response to their reports about:
This complaint is about the landlord’s handling of: the resident’s reports of repairs needed at the property; the resident’s reports of mould growth to windows and kitchen pipework; the resident’s reports of rats entering his garden from a neighbour’s garden; the related complaint.
This complaint is about the landlord’s handling of: the resident’s reports of mould growth and a pest infestation in her property; the related complaint.
The complaint is about the landlord’s response to: The resident’s reports of an infestation of bed bugs. The resident’s request for compensation.
This complaint is about how the landlord responded to a request to renew a parking permit.
The complaint concerns the landlord’s decision not to renew the resident’s kitchen.
The resident complained about the landlord’s handling of repairs to the property.
The landlord’s response to damaged caused to the property following a leak.
The resident complains about the landlord’s response to reports of cracks and structural issues at the property, and its handling of his formal complaints about the matter.
This complaint is about the landlord’s handling of the resident’s request for a reimbursement of inaccurate service charges she paid in 2016/17 and 2017/18.