We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202338408 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 21 April 2026 Background The resident reported a faulty […]
Decision Case ID 202316026 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 April 2026 Background The resident complained the landlord […]
Decision Case ID 202432099 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 21 April 2026 Background Between January and September 2023, the resident was in communication with […]
Decision Case ID 202404450 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Other (Non-Secure Tenancy) Date 9 April 2026 Background The resident requested repairs to […]
Decision Case ID 202346133 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident and his wife are disabled. The resident complained to […]
Decision Case ID 202515554 Decision type Investigation Landlord Ongo Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident asked the landlord to complete outstanding repairs at the […]
Decision Case ID 202503799 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background 1. The resident reported a rodent infestation affecting his property, including the […]
Decision Case ID 202533771 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident lives in the property with her elderly mother. There […]
Decision Case ID 202318429 Decision type Investigation Landlord Slough Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 April 2026 Background The resident has severely impaired sight and […]
Decision Case ID 202330323 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident lives in a ground floor flat. She reported that the […]