One Housing Group (202003763)
REPORT COMPLAINT 202003763 One Housing Group 14 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Westminster City Council (202002702)
The complaint is about the landlord’s response to a leak at the property and its subsequent compensation offer.
Catalyst Housing Limited (201807134)
The resident has complained about the administration of his rent account, specifically the handling of a housing benefit payment and the resulting rent arrears.
ForHousing Limited (202006822)
The complaint is about: the landlord’s handling of roof repairs. The complaint is also about the landlord’s complaints handling.
Leeds City Council (201912704)
The complaint is about: the landlord’s handling of the resident’s reports of repairs needed to the rear door, kitchen, window sealant and fences of her property the landlord’s response to the resident’s complaint about the conduct of a staff member
Southwark Council (202007170)
REPORT COMPLAINT 202007170 Southwark Council 13 January 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman […]
A2Dominion Homes Limited (201915585)
This complaint is about the landlord’s response to the resident’s request for an extension to her lease.
Accord Housing Association Limited (202006726)
The complaint is about the landlord’s response to information provided by the resident about her right to buy request.
Bassetlaw District Council (202002925)
The complaint concerns the resident’s eviction from their former property due to rent arrears, which they state arose due to errors in the administration of their claims for housing benefits, discretionary housing payments and universal credit.
Clarion Housing Association Limited (201915053)
The complaint is about the landlord’s response to the resident’s reports about the condition of the shared garden.