We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s reports of damage to her belongings. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of rubbish removal.
The complaint is about the landlord’s handling of repairs following a fire at the property below the resident. Specifically, the complaint relates to: The landlord’s handling of works to the resident’s floorboards. The landlord’s handling of repairs to the ceiling of the property below. The landlord’s handling of works to board up the windows and the quality of these works. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint concerns the landlord’s handling of: A leak into the property and the resident’s request for compensation for the damage this caused. The resident’s reports of anti-social behaviour (ASB). The associated formal complaint.
The complaint is regarding the landlord’s: Response to the resident’s reports of a mouse infestation. Handling of repair reports, including relating to damp and mould in the property and a faulty kitchen light. Handling of the resident’s complaint and its offer of compensation.
The complaint is about the landlord’s handling of remedial repairs following a leak.
The complaint is regarding the landlord’s response to the resident’s: request for a replacement door; reports of heating issues in the property.
The complaint is about the landlord's handling of the resident’s reports of overgrown bamboo from a neighbouring property.
The complaint is about the landlord’s handling of the resident’s: Request for a refund of the service charges and details of the costs. The landlord’s management of the resident’s rent account. The Ombudsman has also considered the landlord’s complaint handling and compensation offered.
The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
The complaint is about the landlord’s: Decision not to add the resident’s two children as members of the household on the tenancy. Response to a report of mice in the property.