Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Southern Housing Group Limited (202006745)

The complaint is about the landlord’s response to: The resident’s reports of various repairs namely: A fault with a dimmer switch in the lounge of the property. Wooden panels being removed in the communal area. A boiler repair. The resident’s concerns about: The colour of gas pipes and marks near those pipes. The communal lights. Pigeons. The landlord’s delayed response to his letter of 5 February 2020. The resident’s concerns about its response to: A request for a gas safety certificate. His assertion that he had not spoken to a named person with regard to the fire door replacement. The quality of its service centre and its opening hours. Complaint handling.

Southern Housing Group Limited (202007717)

The complaint is about the landlord’s response to the resident’s concerns about: delays to information relating to the increased electricity costs as part of the service charge; the apportionment of electricity costs between properties in the block; information provided when moving into the property, including the following: that the property did not have a separate electricity meter; that the resident was required to contribute to the service charge deficit for the year prior to him moving into the property; delays to the installation of a smart meter at the block; calculation of the service charge.

Brockley Tenants Co-operative Limited (202102834)

REPORT COMPLAINT 202102834 Brockley Tenants Co-operative Limited 21 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Clarion Housing Association Limited (202102770)

This complaint is about the landlord’s handling of the resident’s: Concerns about the landlord’s estate management including: Maintenance of the communal garden. Repairs to uneven slabs on the path around the flats. Rubbish being dumped in the communal bin store. Reports of Anti-social behaviour (ASB) by his neighbour, including dog fouling and drug taking.

Haringey Council (201909345)

The complaint is about the landlord’s handling of: the resident’s reports concerning a water leak from the property above. the associated complaint.

Vivid Housing Limited (202013379)

The complaint is about the landlord’s: Handling of the residents’ reports of anti-social behaviour (ASB) including noise nuisance. Handling of the residents’ request for a management move.