We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould within the property. Repairs needed to the communal lifts within the building and the support offered to the resident. The resident’s request for a management transfer.
The complaint is about the landlord’s handling of the resident’s application for a mutual exchange.
The complaint concerns how the landlord handled repairs to the ceilings in the property.
The complaint is about the landlord’s: Handling of the resident’s concerns regarding the temperature in one of the bedrooms in the property. Complaint handling.
The complaint is about the landlord’s handling of: The resident’s request for the windows in the property to be renewed. The associated complaint.
The complaint is about the landlord’s response to the resident’s report of a leak underneath her kitchen sink and the subsequent repair issues.
The complaint is about: The landlord’s handling of a gas safety check at the resident’s property. The landlord’s handling of the resident’s complaint.
The complaints referred to this Service are about: Rent and service charge increases since the start of the resident’s tenancy and the landlord’s administration of the resident’s rent account. The landlord’s decision to serve a Notice of Seeking Possession (NOSP) on the resident due to rent arrears. The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). The landlord’s handling of the resident’s request to reassess her housing priority banding. The landlord’s complaints handling.
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in her property and in the basement below it. Complaint handling.
The complaint is about the landlord’s handling of the resident’s request for the replacement of a chain-link fence in the property.