Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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A2Dominion Housing Group Limited (202101814)

This complaint is about the landlord’s handling of the resident’s reports of: repairs required to the electrics in the property including the associated removal of asbestos material. clearance of rubbish from the garden the related complaint.

Ongo Homes Limited (202124519)

The complaint is about the landlord’s handling of the resident’s reports about the affordability of his heating system.

Orbit Group Limited (202200204)

The complaint is about: The landlord’s response to the resident’s reports about its responsibility for repairs and maintenance in the grounds of his estate under the terms of his lease. The landlord’s handling of the resident’s reports of communal repairs to his building. The landlord’s complaint handling.

Richmondshire District Council (202104410)

This complaint is about: Whether the resident was given the opportunity to postpone the works to her bathroom in January 2021. A discrepancy between the Risk Assessment and Method Statement for those works. Rubbish being left in the resident’s property once the works had been completed and the associated clearance costs incurred.

Derby Homes Limited (202125471)

The resident complains about the level of redress offered by the landlord in relation to a fly infestation in his property.