Hammersmith and Fulham Council (202127081)
The complaint is about the landlord’s handling of the resident’s reports of mould in her toilet bowl.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Havering Council (202112977)
REPORT COMPLAINT 202112977 Havering Council 12 August 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Leeds City Council (202125900)
The complaint is about the landlord’s handling of the resident’s reports of damp and leaks following a repair to her roof.
Town and Country Housing (202121309)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s reports of being exposed to Covid-19 by a contractor . Repairs required in the resident’s former property. The associated complaint.
Unity Housing Association Limited (202102206)
The complaint is about the level of compensation the landlord offered in relation to its handling of repairs and its contractor’s conduct.
Westminster City Council (202111760)
The complaint is about the landlord’s response to the leaseholder’s reports of low water pressure.
A2Dominion Housing Group Limited (202111942)
The complaint is about: The landlord’s response to the resident’s reports about its handling of ventilation repairs in her property. The landlord’s complaint handling.
Clarion Housing Association Limited (202101705)
The resident complains about the landlord’s handling of: Repairs to the lino flooring in the shower room. Repairs to the communal main entrance door. Their concerns about the condition of the bin store and communal areas. Reports of a mouse infestation. Reports of anti-social behaviour and associated request for a transfer. The resident has also complained about: The cost of energy provided through the communal heating system. Injury caused by a shower chair coming away from a wall in July 2020. Issues with a key fob. The Ombudsman has also considered the landlord’s handling of the resident’s complaints.
Leeds City Council (202106197)
The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (201915332)
The complaint is about the landlord’s: Response to the resident’s reports of a roof leak. Handling of the subsequent complaint.