LiveWest Homes Limited (202006136)
The complaint refers to the landlord’s response to the resident’s concerns about the implementation and extension of a single point of contact arrangement.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Magenta Living (202009293)
The resident has complained that the landlord has not refunded the cost of a repair to their boiler.
Notting Hill Genesis (202008956)
The complaint concerns the landlord’s handling of the resident’s reports of an offensive odour in her kitchen.
One Vision Housing Limited (201817317)
The complaint is about the level of redress offered by the landlord in respect of its acknowledged failings in carrying out works in the garden at the property.
Paragon Asra Housing Limited (202007018)
The complaint concerns the landlord’s handling of the resident’s request for a second parking permit.
Paragon Asra Housing Limited (202009703)
The condition of the property when the resident moved in.
Sandwell Metropolitan Borough Council (202006511)
The complaint is about: The landlord’s management of the allocation of the property to the resident and its suitability. The resident’s allegation that the landlord disclosed personal information to his sister. The landlord’s handling of the connection and testing of the resident’s gas supply. The landlord’s advice given to the resident regarding returning the property’s keys.
Torus62 Limited (202017392)
The complaint is about the landlord’s handling of damp works and repairs to the kitchen at the resident’s property.
Your Housing Limited (202005876)
The complaint concerns: The landlord’s handling of the resident’s reports of a lack of grounds maintenance in communal areas. The landlord’s communication and complaint handling.
bpha Limited (202011346)
REPORT COMPLAINT 202011346 bpha Limited 20 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]