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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
REPORT COMPLAINT 202005579 Clarion Housing Association Limited 6 April 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
The complaint is about the condition of the property when the resident moved in and the landlord’s subsequent failure to carry out required repairs.
The complaint is about the cost of removing and reinstalling a satellite dish from the outside of the property, which was required as part of major works.
The complaint is about the level of compensation offered by the landlord in respect of delays in ensuring a gas supply to the resident’s property.
The complaint concerns the council’s handling of an application for a parking space
The complaint is about: The provision of services by the landlord during the Covid-19 pandemic, specifically the scheme manager service and access to communal areas; The landlord’s response to the resident’s request for a service charge refund in relation to the scheme manager service and access to communal areas.
The resident is unhappy with the landlord’s division of service charges in relation to major works.
The complaint is about the landlord’s response to the resident’s reports of scratches to her windows following cyclical works at the property.
The resident’s complaints are about:
This complaint is about: