Notting Hill Genesis (202008951)
The complaint is about: The landlord’s response to the resident’s concerns over the change in the parking policy at the property. The landlord’s associated complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Birmingham City Council (202005838)
The complaint is about the landlord’s response to the resident’s concerns about the accuracy of the landlord’s contractor’s account of a repair visit at the property.
Cornwall Council (202009312)
The complaint is about the landlord’s handling of reports of lead in the water supply and the effects this has had on the health of the resident’s child.
Metropolitan Housing Trust Limited (202008511)
The complaint is about the landlord’s handling of the resident’s: request for CCTV to be installed; requests for repairs to the communal door; reports of littering around the property; associated formal complaint.
One Housing Group Limited (202014275)
The complaint is about the level of rent at the property.
Peabody Trust (202007447)
The complaint is regarding: the landlord’s handling of the resident’s request to be compensated for a damaged tyre. the landlord’s decision not to offer compensation for this damage. The resident also complained about the landlord’s handling of her reports of anti-social behaviour (ASB). her Subject Access Request.
Sheffield City Council (201910086)
The complaint is about: the landlord’s response to the resident’s reports of leaks in her property. the landlord’s response to the resident’s concerns about major works and service charges. the landlord’s complaints handling.
Cottsway Housing Association Limited (202000991)
The complaint is about: The landlord’s response to the resident’s report of her neighbour’s shed causing damage to her garden and restricting natural light to her property. The landlord’s handling of the associated complaint.
LiveWest Homes Limited (202010159)
The resident complained about the landlord’s handling of her request to install a wood burning stove at her property.
Magenta Living (202002947)
The complaint is about: the condition of the property at the commencement of the resident’s tenancy. the landlord’s complaint handling.