Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Newlon Housing Trust (202002118)

The complaint concerns the level of compensation offered by the landlord, in response to the resident’s reports of an odour from nearby communal bins.

Notting Hill Genesis (202008834)

The complaint concerns the amount of compensation offered by the landlord following a leak to the property and in particular, the amount of compensation paid for:

South Kesteven District Councill (202006324)

The complaint is about the landlord’s handling of a complaint made against him about anti-social behaviour (ASB).  The complaint is also about the landlord’s complaint handling.

Barnet Council (202011365)

The complaint is about the landlord’s: handling of damage to the bathroom door; decision not to install/replace bedroom doors in the property.

BCP Council (201915205)

This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

Bromsgrove District Housing Trust Limited (202010431)

The complaint is about: the landlord’s collection of rent relating to the property in March 2021; the amount of compensation offered in relation to a flooding incident in August 2020; the amount of compensation offered in relation to a second flooding incident in October 2020.