Lewisham Council (202011375)
The complaint is about: The landlord’s handling of the replacement of the resident’s windows and the amount of compensation offered to the resident in recognition of the delay. The landlord’s complaints handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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The Guinness Partnership Limited (202200956)
The complaint is about the landlord’s communication in relation to the resident’s application to sell the property.
Walsall Housing Group Limited (202127405)
The complaint is about the landlord’s handling of the resident’s reports of boiler repair issues.
Yorkshire Housing Limited (202200611)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour. The resident’s reports of repairs in the property. The associated complaint.
Citizen Housing (202112942)
The complaint is about: The landlord’s finding that the back boiler and gas fire were unsafe following the annual gas safety check. The landlord’s request to replace the boiler and heating system in the property.
Lambeth Council (202005612)
REPORT COMPLAINT 202005612 Lambeth Council 2 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Metropolitan Thames Valley Housing (202109537)
The complaint is about the landlord’s: Response to the resident’s reports that the communal area of her property was in need of refurbishment. Complaint handling.
Midland Heart Limited (202113043)
The complaint is about the landlord’s: response to the resident’s request to be rehoused; complaints handling.
Optivo (202202109)
The complaint is about: The landlord’s response to the resident’s reports of a defective underfloor heating system within the property. The handling of the associated complaint
Places for People Homes Limited (202012396)
The complaint is about: The level of compensation offered by the landlord in response to the concerns raised about the windows in the property. The landlord’s complaints handling.