Tower Hamlets Homes (202204027)
The complaint is about the landlord’s handling of the resident’s reports about a leak affecting the property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Walsall Housing Group Limited (202125063)
REPORT COMPLAINT 202125063 Walsall Housing Group Limited 26 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Waltham Forest Council (202101260)
The complaint concerns the landlord’s handling of repairs and the resident’s request for replacement windows.
Onward Homes Limited (202120809)
The complaint is about the landlord’s handling of: The resident’s Right to Buy (RTB) application. The associated complaint.
Castles & Coasts Housing Association Limited (202116974)
The complaint is about the landlord’s: response to a request to install a driveway to the front of the resident’s property; response to a request for a fence in the resident’s back garden; complaint handling.
Clarion Housing Association Limited (202102330)
REPORT COMPLAINT 202102330 Clarion Housing Association Limited 2 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Flagship Housing Group Limited (202001300)
The complaint is about the landlord’s handling of the resident’s reports of: The smell of petrol fumes from his neighbour’s property. Noise nuisance.
London & Quadrant Housing Trust (202104577)
This complaint is about the landlord’s: Response to the resident’s reports of back surging sewage in the property; Complaint handling.
Midland Heart Limited (202200019)
The complaint is about the landlord’s: handling of the resident’s reports of repairs to her porch roof, leaks inside her property, and hanging wires; complaints handling.
Optivo (now Southern Housing) (202112494)
The complaint is about the landlord’s handling of: A request for repairs to the resident’s windows. The resident’s request for the landlord to use a different contractor.