Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

We will begin our recovery work shortly to get our case management system back online. Our approach will be cautious, controlled, and continuously reviewed. Our cyber security experts will continue to test our systems during this time to ensure the system is fully safe and secure.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000.

We are sorry for any ongoing inconvenience. We will continue to update you as our investigation and recovery progresses.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Grand Union Housing Group Limited (202205220)

REPORT COMPLAINT 202205220 Grand Union Housing Group Limited 14 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Incommunities Limited (202104446)

The landlord’s response to the resident’s: Reports of the condition of the property on letting. Reports of repairs to the resident’s property, including missed appointments. Request for communication through her advocate. Reports about staff conduct. Reports of discrimination. Reports of anti-social behaviour (ASB). The resident’s subject access request (SAR).

Crawley Borough Council (202201938)

The complaint is about: The landlord’s response to the resident’s concerns that a sensitive let was not enforced. The landlord’s response to the resident’s reports of noise nuisance.

Newlon Housing Trust (202113337)

This complaint is about the landlord’s handling of the prospective sale of the resident’s property. This complaint is also about the landlord’s handling of the associated complaint.

Stockport Homes Limited (202100661)

           REPORT COMPLAINT 202100661   Stockport Homes Limited 15 March 2023   Our approach   The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in […]

Cornwall Housing Limited (202104789)

The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the resident’s request for compensation. The landlord’s handling of the resident’s complaint.