The Riverside Group Limited (202007063)
The complaint is about the landlord’s response to concerns that were raised about staff conduct.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Thurrock Council (202004501)
The complaint is about the landlord’s response to the residents reports of: The initial blocked drain at the property and CCTV survey. Delays to repairs at the property. Lack of PPE worn by contractors. Her request for a temporary decant. The landlord’s complaint handling. Her request for a permanent decant.
Town and Country Housing (202012971)
The complaint concerns the reasonableness of the service charge and the way it is apportioned.
Apna Ghar Housing Association Limited (202005601)
The complaint concerns: The landlord’s handling of the resident’s reports of a damaged door in 2019. The landlord’s handling of the resident’s reports of a damaged door in September 2020. The landlord’s complaints handling. The landlord’s decision to recharge the resident for the damaged door. The resident’s concerns about the door following the end of the landlord’s complaints investigation.
Clarion Housing Association Limited (202009259)
This complaint is about the landlord’s handling of the resident’s reports of repairs needed to a kitchen tap.
GreenSquare Group Limited (202008527)
The complaint concerns: the landlord’s response to the resident’s complaint about its communication with her during her adaptation building works. the landlord’s decision not to reimburse the resident for any costs she incurred during the adaptation works. the landlord’s request for the resident to pause building work to her home.
Midland Heart Limited (202003239)
The complaint is about the condition of the property following works to demolish the garage, in particular, exposed wiring and debris being left and the landlord’s response to this. The complaint is also about the landlord’s handling of a leak in the bathroom.
One Housing Group Limited (202002660)
The complaint is about:
Peabody Trust (202014120)
The resident complained about the level of compensation the landlord offered in relation to their complaint about its handling of a leak.
Sovereign Housing Association Limited (202004908)
The complaint is about the landlord’s: Response to the resident’s request for cooling equipment in his bathroom. Handling of matters after its final complaint response on 25 August 2020.