We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s reports of: The temperature at the property and the need for insulation. A delay in the repairs to the windows. The landlord’s complaint handling.
The complaint concerns: the condition of the property at the start of the resident’s tenancy. The effect that this matter has had on the resident’s existing medical conditions.
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The resident’s reports of discrimination by the landlord against him. The resident’s reports of discrimination by the landlord in relation to the garden maintenance. The landlord’s complaint handling.
The complaint is about the landlord’s handling of repairs to the communal lift at the property.
The resident has complained that the landlord has offered insufficient compensation in response to their complaint about the works to their kitchen and bathroom. The landlord’s complaint handling has also been assessed in this report.
The complaint concerns the landlord’s handling of the resident’s reports of a water leak from her kitchen waste pipe.
The complaint is about the landlord’s response to the resident’s: reports regarding the conduct of the landlord’s employee; reports regarding parking enforcement and works; reports regarding repairs to a communal door; request for information regarding her service charge; request for the window cleaning schedule, lift maintenance schedule, and for grounds maintenance; concerns regarding its complaints handling.
The complaint is about:
The complaint is about: The landlord’s handling of the resident’s report of an obstruction on her driveway. Complaint handling.
The complaint concerns the landlord’s handling of the resident’s report of a water leak in his property.