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REPORT COMPLAINT 201910580 London & Quadrant H T 19 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
This complaint is about the landlord’s response to: The resident’s complaint about its administration of his service charges, its maintenance and repair of his block, grounds maintenance and cleaning, and his reports of ASB, for which the landlord issued its final response on 2 September 2019. The resident’s complaint that the actions regarding remedial works agreed in its final response to his previous complaint of 2 September 2019, had not been completed. The resident’s complaint that the actions regarding grounds maintenance, agreed in its final response to his previous complaint of 2 September 2019, had not been completed. The resident’s request for the full costs for his block being included in all service charge statements. This complaint is also about the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of noise and anti-social behaviour (ASB) at the property including cigarette smoke from the property below.
The complaint is about the landlord’s response to the residents reports of anti-social behaviour (ASB) including drug use and drug dealing at the property.
The complaint is about the landlord’s handling of the resident’s reports of defective windows. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The resident complains about the landlord’s handling of repairs required to her property’s hot water and heating system, shower and flooring.
This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB); the resident’s request for a rent account refund; the resident’s allegations that staff members breached confidentiality.
The complaint is about the landlord's response to the resident's request to be reimbursed for a parking fine.
The complaint concerns the information about the property provided by the landlord, prior to the residents starting their shared ownership lease.
This complaint is about the landlord’s response to the resident’s reports of a leak from his boiler.