Newham Council (201907092)
The complaint is about: the landlord’s handling of repairs to the resident’s bathroom. the landlord’s complaints handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Peabody Trust 2018 (202005275)
This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Plus Dane Housing Limited (202007788)
The complaint concerns the landlord’s response to the instatement of service charges for garden maintenance.
Southwark Council (202001796)
The resident has complained that the landlord has allocated a service charge refund to outstanding invoices that they have repeatedly disputed.
Birmingham City Council (202010091)
The complaint is about the landlord’s handling of: repairs to the porch roof of the resident’s property; the resident’s associated formal complaint.
Clarion Housing Association Limited (201908255)
The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB); associated formal complaint.
Clarion Housing Association Limited (202002914)
The complaint is about the landlord’s handling of the resident’s: concerns about the removal of a walkway gate; associated formal complaint.
Clarion Housing Association Limited (202005579)
REPORT COMPLAINT 202005579 Clarion Housing Association Limited 6 April 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
Croydon Council (202001124)
The complaint is about the condition of the property when the resident moved in and the landlord’s subsequent failure to carry out required repairs.
Harlow District Council (202003552)
The complaint is about the cost of removing and reinstalling a satellite dish from the outside of the property, which was required as part of major works.