We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The resident complains about: The landlord’s position on removal of items from communal areas; The landlord’s position on the use of a rooftop garden; The landlord’s handling of reports of bullying; The landlord’s handling of reports of contractors attending to carry out removal not complying with Covid-19 precautions, and not presenting ID. The Ombudsman has also considered the landlord’s complaint handling.
The resident’s complaint is about the landlord’s handling of the reduction of the height of the property’s hedge .
The complaint is about: The landlord’s handling of repairs to the resident’s roof and the subsequent compensation offer. The landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of the repair issues to the guttering and downpipe. The associated complaint.
The complaint concerns: How the landlord handled reports of a blocked and overflowing waste pipe. The associated formal complaint into this matter.
The complaint is regarding: The landlord’s handling of the resident’s eviction. The landlord’s response to the resident’s concerns about staff conduct and the level of support offered. The landlord’s response to the resident’s request for compensation. The landlord’s handling of concerns raised regarding information security and confidentiality. This Service has also made a separate finding regarding the landlord’s handling of the resident’s complaints.
The complaint is about the landlord’s handling of the resident’s reports of a cold home and her concerns regarding the insulation of the property.
This complaint is about the landlord’s handling of the resident’s reports of an inconsistent water supply to her property.
The complaint is about the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB) perpetrated by a neighbour, specifically, noise nuisance. The resident’s reports of an extensively overgrown garden. The resident’s reports of an issue with a drain at the property. The resident’s complaint.
The complaint is about the landlord’s response to reports of faulty windows by the resident.