Your Housing Limited (202004434)
The complaint concerns the level of compensation offered to the resident by the landlord following the loss of heating and hot water in her property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202104519)
REPORT COMPLAINT 202104519 Clarion Housing Association Limited 8 June 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
Midland Heart Limited (202101408)
The complaint is about the landlord’s handling of reports of pipe blockages and leaks into the Resident’s property.
Sanctuary Housing Association (202006890)
The complaint is about the landlord’s refusal to allow the resident to purchase the property.
Trafford Housing Trust Limited (201914289)
The complaint refers to the landlord’s response to the resident’s concerns about: The grounds maintenance provided at the property. The service charge associated with grounds maintenance at the property.
Cognatum Estates Ltd (202012911)
The complaint refers to: The landlord’s response to the resident’s report of the vegetation being removed from the trellis that runs along the boundary of her garden. The landlord’s handling of the associated complaint.
Epping Forest District Council (202009199)
The complaint is about the landlord’s demand for a charge prior to sale of the property, for the Renewable Heat Incentive Scheme (RHIS) payments it would not receive following the resident becoming legal owner.
Islington Council (202003808)
The complaint is about the landlord’s response to reports of large cracks in the walls of the property and the associated repairs.
LiveWest Homes Limited (202012144)
The complaint is about the landlord’s response to the resident’s report of rats and squirrels in her loft.
Optivo (202009764)
REPORT COMPLAINT 202009764 Optivo 3 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set out […]