Plymouth Community Homes Limited (201907375)
The complaint is about the landlord’s response to reports of anti-social behaviour (ASB).
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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Southern Housing Group Limited (202001366)
The complaint refers to: The landlord’s response to the resident’s request for compensation for the interruption of the gas supply to the property. The landlord’s handling of the resident’s Subject Access Request. The landlord’s communication and handling of the associated complaint.
Stonewater Limited (202011072)
The complaint is about the landlord’s: response to the resident’s reports of repairs required to the intercom system at the property, response to the resident’s reports of repairs required to the communal back door to the property, complaints handling.
The Guinness Partnership Limited (202011931)
The complaint concerns the landlord’s response to reports of staff conduct.
Bromford Housing Association Limited (202012675)
The complaint is about the landlord’s handling of the repair to the boiler.
Clarion Housing Association Limited (201907136)
The complaint concerns the landlord’s response to the resident’s reports of condensation on her windows.
Home Group Limited (201912966)
The complaint is about the landlord’s response to the resident’s concerns regarding the administration of the sales procedure in respect of the property which she owned.
Metropolitan Housing Trust Limited (202010666)
The complaint is about: the landlord’s handling of the resident’s request for a refund of her service charge in relation to the number of times the communal lift was not in operation; the landlord's associated handling of the complaint.
Sovereign Network Homes (202003089)
The resident complained about: The division of the rear garden to the property. The landlord’s response to their request that they be granted possession of thier neighbour’s garden.
St Albans City and District Council (202012034)
The complaint is about the landlord’s response to: The resident’s concerns about the condition of the property when the tenancy began. The resident’s concerns about the condition of the property and outstanding repairs from 2020 onwards. Pest infestations at the property. The resident’s request to be transferred to a two-bedroom property. The Ombudsman has also investigated how the landlord responded to the resident’s formal complaint.