Southern Housing Group Limited (201916044)
The resident has complained about: The quality of the services provided through the service charges at their sheltered housing scheme. The amount charged by the landlord in the service charges.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sovereign Housing Association Limited (202010817)
The complaint is about: The landlord’s response to the resident’s reports of an erection of a gate and her reports of noise nuisance in relation to a neighbour’s dogs. The landlord’s complaint handling.
Uttlesford District Council (202005573)
The complaint is about: The landlord’s handling of a boundary hedge maintenance dispute. The landlord’s associated complaint handling.
Westminster Community Homes Limited (202101251)
The complaint is about the resident’s requests for compensation from the landlord for excessive energy costs since the start of her tenancy.
Cambridge City Council (202010402)
The complaint is about the landlord’s response to the resident’s: request for a housing transfer; reports of antisocial behaviour (ASB).
Christian Action (Enfield) Housing Association Limited (202103069)
The complaint refers to: The landlord’s handling of repairs needed to the guttering outside the resident’s property and internal works required following water damage. The landlord’s record keeping.
Citizen Housing (202004238)
REPORT COMPLAINT 202004238 Citizen Housing 18 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
East Devon District Council (202011449)
The complaint concerns: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour. The landlord’s handling of the resident’s request for her housing band to be changed.
Trafford Housing Trust Limited (202106952)
The complaint concerns the resident’s liability to pay Trustcare charges.
Believe Housing Limited (202000694)
The resident complains about: The landlord’s failure to respond to an email about a rent payment. The landlord’s handling of an insurance claim for damage to carpets and