We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s reports of knotweed in her garden. The condition of the kitchen when the resident moved into the property, and the landlord’s response to the resident’s request to renew it. The landlord’s handling of repairs to the resident’s kitchen. The landlord’s handling of repairs to the resident’s front door and toilet. The landlord’s handling of the resident’s request for repairs to her windows.
The complaint is about: The landlord’s contractors not making appointments prior to attending the property to complete repairs. The level of rent and service charges. The landlord’s response to the resident’s complaint about the conduct of an officer during a visit to his home. The information provided by the landlord in relation to service charges.
The complaint refers to: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s decision to decline the resident’s request to install fencing outside his property.
The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould in her property. The landlord’s response to the resident’s reports of a mouse infestation in her property. The landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB). The landlord’s response to the resident’s reports of overcrowding and her request to move properties.
The complaints are about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB) prior to March 2020. Concerns that landlord staff had behaved in a racially motivated manner. Reports of ASB from March 2020 onwards. Formal complaint.
The complaint is about the landlord’s response to the resident’s reports of the repairs required to her bathroom.
The complaint refers to: The landlord’s response to the resident’s request for the decorative flagstones and pathway in her garden to be replaced due to health and safety concerns.
REPORT COMPLAINT 202015383 LiveWest Homes Limited 22 June 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s: