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Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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One Housing Group Limited (202001423)

The complaint is about the landlord’s: Response to the leaseholder’s concerns regarding its communication Response to the leaseholder’s concerns regarding its management of anti-social behaviour (ASB) Response to a pest infestation Response to the leaseholder’s concerns regarding the standard of cleaning in the communal areas Handling of repairs to the communal heating and hot water system Response to the leaseholder’s concerns regarding the condition of the lifts Delay in completing cyclical redecorations Communication with the leaseholder regarding cladding

Southwark Council (201703942)

The complaint is about how the landlord: Responded to reports of anti social behaviour (ASB) Handled an emergency rehousing request

Home Group Limited (202001298)

The complaint is about the landlord’s handling of the resident’s reports about the standard of grounds maintenance being provided.

One Housing Group (201911422)

The complaint is about: the landlord’s handling of the resident’s request for a summary of the costs incurred in relation to the service charges for the period 2018 to 2019. the landlord’s complaint handling.

Places for People Group Limited (201902700)

The complaint is about: the landlord’s response to the resident’s reports of communal repairs and her concerns about the standard of grounds maintenance; and the landlord’s provision of information relating to the service charge; and the landlord’s handling of the payment of compensation in respect of failures acknowledged during the complaints process.

Hounslow Council (202001016)

        REPORT COMPLAINT 202001016 Hounslow Council 5 January 2021 Our approach   1.     The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

Midland Heart Limited (202003561)

The complaint concerns the amount of compensation offered by the Landlord to the Resident for the distress and inconvenience caused by the lack of a reliable hot water supply for the period of 96 days.