Housing 21 (202206023)
The complaint is about the landlord's handling of the resident's housing application.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Redbridge (202106556)
The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance. The conduct of its staff.
London Borough of Redbridge (202207531)
The complaint is about: The landlord's handling of repairs to resident's roof. The landlord handling of repairs to the resident’s fencing.
Sandwell Metropolitan Borough Council (202107285)
The complaint is about the way the landlord dealt with plastering works and other repairs to the resident’s home.
Southwark Council (202113463)
This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s reports of leaks, damp and mould at the property; The landlord’s complaint handling; The landlord’s record keeping.
Tamworth Borough Council (202207084)
The complaint is about the landlord’s response to the resident’s request for its debris removal recharge to her after she left her former property to be withdrawn.
The Papworth Trust (202014014)
The complaint is about the resident’s reports of: The level and increase of rent and service charges. Concerns about the sinking fund. The standard of cleaning and maintenance of the communal areas, including the bins stores and decision to remove potted plants. The landlord's handling of a repair to the resident’s hallway light.
Barking and Dagenham Council (202009340)
The resident complains about: The suitability of the property offered by the landlord in February 2020. The landlord’s handling of her subsequent concerns about the size of the property. The Ombudsman has also considered the landlord’s complaint handling.
Housing Solutions (202015033)
The complaint is about the landlord’s response to the resident’s reports regarding antisocial behaviour (‘ASB’) from her neighbour.
London & Quadrant Housing Trust (202207296)
The complaint is about the landlord’s: Response regarding the resident’s concerns about the conduct of contractors on site. Response to the resident’s personal items being damaged by paint. This Service has also considered the landlord’s handling of the complaint.