Metropolitan Housing Trust Limited (202005851)
The complaint is about the landlord’s handling of a leak at the resident’s property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Notting Hill Genesis (202009450)
The complaint is about the landlord’s response to the residents’ reports that a neighbour installed a gate that restricted access to the communal path serving their property.
Nottingham City Homes (202012436)
The complaint is about the landlord’s decision to withhold a Responsible Tenant Award
One Housing Group Limited (202004807)
The resident has complained about the time taken to investigate and resolve their reports of inadequate water pressure in their home.
One Housing Group Limited (202011085)
The complaint is about: The managing agent’s response to the resident’s reports of defects in the property including issues with the property’s heating system and Heat Interface Units. The managing agent’s response to the resident’s reports of a defect to the windows in the property.
Sanctuary Housing Association (202016320)
The complaint is about the landlord’s response to the resident’s reports of mould in her property.
Wakefield And District Housing Limited (202006961)
The complaint is about: The landlord’s refusal to consider the resident’s complaint raised on 27 May 2020 regarding the conduct of a member of staff who handled his previous complaint. The landlord’s rejection of the resident’s 21 July 2020 complaint on the basis that it was vexatious.
Arun District Council (202010488)
This complaint is about the landlord’s response to the resident’s concerns about the repair of a bedroom ceiling that contained asbestos.
Bristol City Council (202008981)
The complaint is about the landlord’s response to the resident’s: Reports of anti-social behaviour (ASB). Request for soundproofing in the property. Complaint handling.
Clarion Housing Association Limited (202100142)
The complaint is about charges in respect of major works, specifically, the landlord’s ability to recover these costs having not set up a sinking fund for such purposes.