Hackney Council (202000552)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s request to be rehoused.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Home Group Limited (202006923)
The complaint concerns the landlord’s response to: the resident’s reports about the communal lift being out of service. the resident’s reports about the faulty front entry gate. the resident’s reports regarding graffiti and fly tipping. the resident’s reports regarding parking enforcement. the resident’s reports about the communal cleaning service. the resident’s reports about the communal gardening service. the landlord’s complaint handling.
Irwell Valley Housing Association Limited (202004776)
This complaint is about the landlord’s response to the resident’s allegation that a member of its staff assaulted him on 12 April 2018.
Islington Council (202013257)
The complaint is about the landlord’s: Response to the resident’s concerns that it issued him a warning letter preventing him from raising complaints regarding staff conduct. Complaint handling.
Kingston upon Hull City Council (202011898)
The complaint is about the landlord’s response to the resident's reports about: the condition of the property at the start of his tenancy repairs.
Leicester City Council (202001448)
The complaint is regarding: The landlord’s handling of repairs to the resident’s roof and ceiling. The landlord’s response to concerns the resident raised regarding asbestos. The landlord’s response to reports of flies coming into the resident’s property via vents.
Luton Borough Council (202013316)
The complaint is about the landlord’s response to the resident’s reports about:
Metropolitan Housing Trust Limited (202010486)
The complaint concerns the landlord’s handling of works needed to the resident’s boiler.
Metropolitan Housing Trust Limited (202013128)
The complaint is about: The landlord’s handling of repairs to the resident’s drains. The landlord’s complaint handling.
Nottingham Community Housing Association Limited (201905934)
The resident has complained about: The landlord’s response to their reports about noise from doors in the building. The landlord’ response to their reports of the smell of cigarettes and alleged drug taking entering their home.