Thirteen Housing Group Limited (202010684)
The complaint is about the landlord’s handling of the resident’s concerns about its management of the stair lifts servicing the building.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Bromford Housing Association Limited (202006884)
The complaint is regarding the landlord’s handling of the lettings process for the complainant’s former tenancy.
Clarion Housing Association Limited (202001388)
This complaint is about the landlord’s handling of: concerns raised by the resident about communal cleaning; repairs to the communal door; the resident’s reports of a faulty front door to his flat.
Clarion Housing Association Limited (202007823)
The landlord’s handling of the resident’s reports of noise nuisance from the flat above.
Newham Council (202101367)
The complaint is about the landlords handling of the resident’s request for compensation following a decant from her property.
Notting Hill Genesis (202014861)
This complaint is about the landlord’s handling of: the resident’s concerns about the condition of a communal lobby; the related complaint.
Peabody Trust (202009412)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbouring property.
Welwyn Hatfield Borough Council (202013840)
The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB), namely, the use of cannabis by her neighbours.
Clarion Housing Association Limited (202001459)
The leaseholder complains about: delays to a window repair from September 2019; delays to repairs to a door entry system; service charges for repairs to a door entry system, and; complaint handling.
London & Quadrant Housing Trust (202002368)
The complaint refers to: The landlord’s response to the resident’s reports of a water leak into her property. The resident’s concern that she should be paying her service charge directly to the managing agent of the building instead of the landlord. The resident’s concerns about the level of her service charge. The resident’s complaint to the managing agent of the building. The landlord’s handling of the associated complaint.