We are updating our systems this weekend. You will be unable to submit an online complaint form from Friday 3 April until Monday 6 April.

Normal services will resume on Tuesday 7 April.

Thank you for your patience.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Platform Housing Group Limited (202011542)

The complaint concerns: The landlord’s handling of charges associated with the car park. The landlord’s decision to withhold information from the resident’s subject access request. The level of rent charged to the resident.

Torus62 Limited (202009030)

The resident complained about the level of compensation offered in relation to their complaint about the landlord’s response to a pest infestation.

Tower Hamlets Homes (202009013)

  REPORT COMPLAINT 202009013 Tower Hamlets Homes 3 June 2021   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Norwich City Council (201915203)

The leaseholder complained about the following issues: That the landlord did not provide information explaining that the property had no television aerial during the sales process. That they should not be liable for service charges for a television aerial.

Notting Hill Genesis (202002556)

The complaint is about the landlord’s response to the resident’s concerns and reports about the hot water provision affecting her property.

Saffron Housing Trust Limited (202008332)

The resident complains: That she and her late husband were not informed and consulted before a development project commenced. About the landlord’s response to reports of noise disturbance and vibration from construction work at an adjacent development site, and the level of support provided. That allocated parking was not provided at the time the property was allocated in 2014.  A representative for the resident acted on her behalf when dealing with the landlord.  The resident’s husband suffered from a degenerative, terminal condition and sadly passed away in May 2021.