Sanctuary Housing Association (202205114)
The complaint is about the landlord’s handling of the resident’s requests for drainage repairs to be completed.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Trafford Housing Trust Limited (202123374)
The landlord’s response to the resident’s concerns about the handling of the communal garden outside his home.
Cornwall Housing Limited (202113354)
The complaint is about: The landlord’s response to the resident’s reports of her wet room being defective. The landlord’s handling of the associated complaint. The landlord’s response to the resident’s report of damp and mould.
Cottsway Housing Association Limited (202205746)
The complaint is about the landlord’s handling of, and response to, the resident’s application for a mutual exchange.
Newham Council (202111880)
The complaint is about: The landlord’s handling of a report of antisocial behaviour regarding the resident, which resulted in her receiving a warning letter; The landlord’s response to the resident’s complaint about the conduct of an employee; The landlord’s complaint handling.
The Riverside Group Limited (202208737)
The complaint is about: The landlord’s response to the resident’s request that his kitchen, kitchen door, windows, external doors and radiators be repaired or replaced. The landlord’s handling of the assciated complaint.
Westminster City Council (202205212)
REPORT COMPLAINT 202205212 Westminster City Council 27 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Anchor Hanover Group (202017364)
The complaint is about: The landlord’s response to concerns about the suitability of the resident’s former property. The landlord’s refusal to grant the resident access to view CCTV footage. The landlord’s assertion that the resident was in rent arrears. The resident’s concerns that the landlord told other parties he had a criminal record. The landlord’s complaint handling.
Arun District Council (202110505)
REPORT COMPLAINT 202110505 Arun District Council 26 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Magenta Living (202204877)
The complaint is about: The landlord’s response to the resident’s request to be reimbursed for food that was spoilt due to electrical faults in the property. The delays in the landlord onboarding the energy hub at the property, and providing the information needed to the energy company.