London & Quadrant Housing Trust (202111792)
The complaint is about the landlord’s handling of the resident’s report of a leak in the property, and his subsequent compensation request.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Onward Homes Limited (202102755)
The complaint is about the landlord’s handling of a wide range of repairs to the resident’s home.
Southwark Council (202103844)
The complaint is about the landlord’s handling of: The resident’s report of a leak. The subsequent complaint.
The Guinness Partnership Limited (202115088)
The complaint is about the landlord’s handling of the resident’s reports of leaks coming from skylight windows into her home.
Clarion Housing Association Limited (202113685)
The complaint concerns the landlord’s response to the resident’s reports about the dividing fence in her garden. The landlord’s complaints handling has also been investigated.
Kingston upon Thames Council (202104408)
The complaint is about the landlord’s decision to apply the resident’s reimbursement to her rent account, rather than making a direct payment to her.
Leeds City Council (202101194)
REPORT COMPLAINT 202101194 Leeds City Council 10 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
LiveWest Homes Limited (202016803)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Metropolitan Thames Valley Housing (202105708)
The complaint is about the landlord’s response to the resident’s reports of a leak at the property. The complaint is also about the landlord’s associated handling of the complaint.
Nottingham City Homes (202113877)
REPORT COMPLAINT 202113877 Nottingham City Homes 10 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]