We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The resident’s complaint is about major works carried out at the resident’s building, specifically: The landlord has failed to fulfil its obligations under Sections 19 and 20 of the Landlord Tenant Act. The scope of the repairs expended after work began and the landlord did not carry out further consultations. The resulting costs for major works are not reasonable and cannot legally be recharged to leaseholders.
The complaint is about the landlord’s handling of the resident’s reports of a leak.
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from a neighbour.
The resident has complained about: The landlord’s response to the complaint about the incorrectly registered gas meters. The landlord’s response to the complaint about the management of the building. The landlord’s response to the questions about the service charges. The landlord’s handling of the formal complaint.
The complaint concerns: The landlord’s response to the resident’s reports of noise nuisance from the neighbour in the upstairs flat. The related complaint handling.
The complaint is about the landlord’s response to the resident’s request for her front door to be replaced and her request for compensation.
The complaint is about the landlord’s response to the resident’s: reports of rubble in her rear garden; concerns about the landlord’s operatives attending unannounced; reports of a rodent infestation; request to for a property transfer. The complaint is also about the landlord’s complaints handling.
The complaint is about: The landlord’s response to multiple repairs in the resident’s property (including the windows, the smoke detector, the extractor, the roof leak, and mould). The landlord’s complaint handling.
The complaint is about the landlord’s handling of roof repairs.
The complaint is regarding the landlord’s: Handling of the resident’s anti-social behaviour (ASB) reports, and allegations made against him. Response to the resident’s previous concerns over staff conduct. Decision not to consider various new complaints. Decision to impose contact restrictions on the resident.