We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of reports of sewage flooding into the property and the associated works to repair the damage caused. The landlord’s handling of the complaint through its internal complaints procedure.
The resident complains about: How the landlord handled her reports of damp and mould in the property. How the landlord handled her formal complaint.
The complaint is about the landlord’s: Response to the resident’s fire safety enquiries. Complaints handling.
The complaint is about the landlord’s response to: The resident’s reports about a member of staff. The related complaint.
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns about staff conduct. Handling of the resident’s complaint.
The complaint is about the landlord’s: Handling of the resident’s reports about the condition of her garden; Response to reports of outstanding repairs to the drainage at the property. This investigation has also considered the landlord’s: Communication; Record keeping and complaint handling.
The complaint is about: The landlord's response to the resident's report about dog fouling in front of her property. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: The resident’s report of a communal repair, her associated health and safety concern, and the subsequent offer of compensation for this. The associated complaint.
The complaint is about the landlord’s response to the resident’s reports about damp and mould in his property.
The complaint is about the landlord’s: Response to the resident’s concerns about the standard of services provided by the landlord in respect of repairs, caretaking and maintenance. Complaint handling.