Royal Borough of Kensington and Chelsea (202006364)
The complaint is about: The landlord’s response to the resident’s reports of mismatched lighting in the communal areas. The landlord’s handling of the associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Royal Borough of Kensington and Chelsea (202107921)
The complaint is about the landlord’s handling of the resident’s complaint about its removal of items from her shed.
Southwark Council (202119989)
The complaint concerns the resident’s dissatisfaction with a phone call made by the landlord’s rent team.
Southwark Council (202119990)
The complaint concerns the landlord’s response to a leak from the property above.
St Peter’s Saltley Housing Association Limited (202012286)
This complaint is about the landlord’s handling of the resident’s concerns about the plastering works and his report of damage caused to his property by its contractors.
Yorkshire Housing Limited (202111360)
The resident is complaining about the landlord’s handling of antisocial behaviour by her neighbour.
London & Quadrant Housing Trust (201916023)
The complaint is about the landlord’s: Response to a leak at the resident’s property. Handling of remedial works following the leak. The Ombudsman has also investigated: the landlord’s complaint handling. the landlord’s record keeping.
Welwyn Hatfield Borough Council (202003333)
The complaint is about the condition of the property when let to the resident. The Ombudsman has also considered the landlord’s complaint handling.
Hammersmith and Fulham Council (202011986)
The complaint is about the length of time taken by the landlord to complete restorative repairs at the resident’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Leeds City Council (202106547)
The complaint is about the landlord’s response to the resident’s report of a water leak into her property.