Midland Heart Limited (202011922)
The complaint is about the landlord’s response to the resident’s concerns with the level, and standard of work carried out in relation to his service charges.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sanctuary Housing Association (202007219)
The resident has complained about: The landlord’s handling of repairs to the roof, including the associated damp and mould problems. The landlord’s handling of their requests for a new back door.
Aster Group Limited (202012522)
The complaint is about: The landlord’s handling of the emergency assistance pull-cord service in the resident’s property. The landlord’s handling of repairs to the resident’s hot water system at the property.
Clarion Housing Association Limited (202104088)
REPORT COMPLAINT 202104088 Clarion Housing Association Limited 5 September 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Home Group Limited (202006473)
The complaint is about the landlord’s response to the resident’s: reports about maintenance issues at her property, including: mould; electrical safety; concerns about the investigation and removal of asbestos at her property.
Metropolitan Housing Trust Limited (202104137)
The complaint concerns the landlord’s handling of the resident’s complaint about incomplete repair work to his balcony.
Network Homes Limited (201915458)
The complaint concerns a dispute about whether the resident has sole use of the garden at the property.
Paragon Asra Housing Limited (202006279)
The complaint is about the liability for fees arising during the sale of a property.
The Riverside Group Limited (202101133)
The complaint concerns the landlord’s handling of repairs to the resident’s heating system.
Thirteen Housing Group Limited (202004485)
The complaint is regarding: The landlord’s handling of the resident’s reports of a leak in his property. The landlord’s response to the resident’s claim for the cost of new carpets following the water leak.