Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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One Manchester Limited (201913776)

The complaint is about the landlord’s response to the resident’s reports of repair issues at his property including a leak, mould, and issues with the ventilation system.

Wiltshire Council (202105591)

The complaint is about the landlord’s: handling of the leaseholder’s reports of a leak into the ceiling of her storage area. response to the leaseholder’s request for repairs or compensation to cover the resulting damage to her property.

Anchor Hanover Group (202014722)

The complaint is about the landlords handling of the residents reports of: The level of service charge at the property. The landlord’s complaint handling.

Birmingham City Council (202005140)

The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. The landlord’s complaint handling.

Haringey Council (202007715)

This complaint is about the landlord’s handling of: kitchen upgrade works to the resident’s property; the resident’s reports of repairs needed to her property; the related complaint.

Harrow Council (202014348)

The complaint is about the landlord’s: response to the resident’s reports of a leak at his property; complaints handling.

Magenta Living (202011206)

The resident complains about how the landlord handled his reports of repairs needed to: The boiler. The front door.