Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Wolverhampton City Council (202102875)

The complaint is about: The landlord’s response to the resident’s request for re-plastering walls in the property. The landlord’s handling of the resident’s complaint. 

London & Quadrant Housing Trust (202103839)

The complaint concerns how the landlord dealt with: The resident’s reports of a water leak into her bathroom. Reports of disturbed asbestos in the roof tiles and pipework serving her property. The formal complaint into these matters.

Southern Housing Group Limited (202100501)

The complaint concerns how the landlord handled the resident’s: housing application formal complaint into this matter. allegations of discrimination by its staff members.

Metropolitan Housing Trust Limited (201916108)

The complaint is about the landlord’s: Administration of the resident’s rent account. Handling of an anti-social behaviour (ASB) allegation about the resident. Response to the resident’s ASB allegation reported on 3 July 2019.

Metropolitan Housing Trust Limited (202014988)

The complaint is about: The resident’s request for a refund of her rent and service charges. The landlord’s handling of the resident’s staircasing request. The landlord’s associated complaint handling.

Platform Housing Group Limited (202108975)

The complaint is about the landlord’s: Handling of the resident’s requests for repairs to his kitchen extractor fan. Investigation into the conduct of a member of its staff.