Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Hyde Housing Association Limited (202012406)

The complaint is about: The level of compensation offered to the resident for repair delays. The landlord’s complaint handling.

Hyde Housing Association Limited (202012954)

The resident complains about the landlord’s handling of cracks and structural issues at the property, and its response to her subsequent formal complaints.

Midland Heart Limited (202100495)

The complaint is about the landlord’s response to the resident’s report of his electrical storage heater causing high heating costs for his property.

Southern Housing Group Limited (202108927)

The complaint is about: -

Wolverhampton City Council (202102875)

The complaint is about: The landlord’s response to the resident’s request for re-plastering walls in the property. The landlord’s handling of the resident’s complaint.

London & Quadrant Housing Trust (202002423)

The complaint is about the landlord’s: Response to the resident’s concerns regarding service charges applied to her account. Complaint handling.

London & Quadrant Housing Trust (202103839)

The complaint concerns how the landlord dealt with: The resident’s reports of a water leak into her bathroom. Reports of disturbed asbestos in the roof tiles and pipework serving her property. The formal complaint into these matters.

Southern Housing Group Limited (202100501)

The complaint concerns how the landlord handled the resident’s: housing application formal complaint into this matter. allegations of discrimination by its staff members.

Home Group Limited (202107035)

The complaint is about the landlord’s handling of the resident’s request for wooden fencing in her rear garden.

Metropolitan Housing Trust Limited (201916108)

The complaint is about the landlord’s: Administration of the resident’s rent account. Handling of an anti-social behaviour (ASB) allegation about the resident. Response to the resident’s ASB allegation reported on 3 July 2019.